Privacy Policy

Last Updated: May 12, 2025

IMPORTANT PRIVACY NOTICE

Before using Sawn Haqak, please read this important information about how we collect and use your data:

User Information: We collect your name, contact details, and account preferences to facilitate service matching and communication.
Service & Transaction Data: We collect information about the services you request, provide, and your transaction history for project management and financial transparency.
Wallet & Payment Data: We securely process wallet balances, deposits, and withdrawals. No card or bank details are stored directly on our servers.
Multilingual Communication: We may store your language preferences and communication history to support a multilingual user interface.

Why do we collect this data?

Sawn Haqak requires this information to connect clients with professionals, manage projects, ensure secure payments, and provide a seamless, transparent experience for all users.

Required App Permissions and Their Usage

Permission	Purpose	Data Usage
Camera	Profile photos, service proofs, and document uploads	Used to upload identity verification, service completion images, and portfolio items
Storage	Save app data and images	Temporarily stores user documents, receipts, and preferences
Notifications	Project updates, offers, and communication	Used to keep users informed about project status, messages, and promotions
Location (Optional)	Service area matching and on-site job requests	Used to match clients and professionals based on location, if enabled

2. Information We Collect

Name, phone number, email address, and profile information.
Service requests, project details, and transaction history.
Wallet balances and payment records (no card data stored directly).
Uploaded images, documents, and communication logs.
Device data for performance and security monitoring.
Optional location data for service matching.

3. How We Use Your Information

To connect clients with professionals and manage projects.
To process payments, deposits, and withdrawals securely.
To facilitate communication and support in multiple languages.
To notify users about project status, offers, and updates.
To improve app performance and user experience using analytics.

4. Data Security

We use encryption, secure storage, and access controls to protect your personal data from unauthorized access.

5. User Control & Rights

You can access and update your profile data at any time.
You can revoke permissions through your device settings.
You can request deletion of your data via support.

6. Data Retention

Your data is retained only as long as necessary for service operation or legal compliance.

7. Children’s Privacy

This app is not designed for children under 13. We do not knowingly collect their data.

8. Policy Updates

We may occasionally revise this Privacy Policy. Changes will be posted here with the new update date.

9. International Users

Sawn Haqak is operated in Egypt. By using the app, you consent to your data being processed there.

10. California Privacy Rights

California residents can request access or deletion of their personal data under CCPA.

11. Contact Information

If you have any questions, contact us at:

Email: support@sounhaqak.com

Website: www.sounhaqak.com/privacy

Address: Cairo, Egypt