Privacy Policy

Last Updated: May 12, 2025

IMPORTANT PRIVACY NOTICE

Before using Drive Now, please read this important information about how we collect and use your data:

User Information: We collect your name, contact details, and ride preferences.
Location Data: We collect precise GPS data to provide location-based services like ride pickup and drop-off.
Background Location Access: We may collect location data even when the app is closed or not in use. This is necessary to support live ride tracking and enhance user and driver safety.
Driver and Vehicle Data: For drivers, we collect vehicle details, licenses, and document photos.

Why do we collect background location?

Drive Now requires background location access to enable accurate tracking during trips, even when the app is in the background. This is essential for pickup/drop-off, driver navigation, and emergency safety measures. Without it, the app cannot perform its core functionality.

Required App Permissions and Their Usage

Permission	Purpose	Data Usage
Location	Ride requests and tracking	Used for real-time tracking, pickup/drop-off, and route calculation
Background Location	Live trip tracking even when app is minimized	Enables core ride functionality and improves safety during active rides
Camera	Profile photos and document uploads	Used by drivers to upload identity and vehicle documents
Storage	Save app data and images	Temporarily stores user documents, receipts, and preferences
Notifications	Trip updates and promotions	Used to keep users informed and engaged

2. Information We Collect

Name, phone number, and email address.
GPS location and trip history.
Background location data for ongoing trip tracking.
Payment method (no card data stored directly).
Uploaded images and documents (drivers only).
Device data for performance monitoring.

3. How We Use Your Information

To book and manage ride services.
To verify driver and vehicle legitimacy.
To enhance safety and track live rides.
To notify users about ride status and updates.
To improve app performance using analytics.

4. Data Security

We use encryption, secure storage, and access controls to protect your personal data from unauthorized access.

5. User Control & Rights

You can access and update your profile data at any time.
You can revoke location access through your device settings.
You can request deletion of your data via support.

6. Data Retention

Your data is retained only as long as necessary for service operation or legal compliance.

7. Children’s Privacy

This app is not designed for children under 13. We do not knowingly collect their data.

8. Policy Updates

We may occasionally revise this Privacy Policy. Changes will be posted here with the new update date.

9. International Users

Drive Now is operated in Egypt. By using the app, you consent to your data being processed there.

10. California Privacy Rights

California residents can request access or deletion of their personal data under CCPA.

11. Contact Information

If you have any questions, contact us at:

Email: support@drivenow.app

Website: www.drivenow.app/privacy

Address: Cairo, Egypt